Delivery information

Delivery options

Choose the delivery method that suits you at checkout. All UK orders are dispatched from our Bradford warehouse.

Costs & the £19.99 free delivery threshold

Free standard UK delivery is automatically applied when your order subtotal reaches £19.99 (before any discount codes are applied). For most of our products, a single bottle of CBD oil or 2-pack of vape pens crosses this threshold.

If your basket is below £19.99, standard delivery costs £2.99 for Royal Mail 24 Tracked. Express delivery (DPD Next Day) is available at an additional cost regardless of order value.

Order cutoff & dispatch times

We dispatch orders Monday to Friday, excluding UK public holidays. Our cutoff time for same-day dispatch is 3:00pm GMT.

• Orders placed before 3pm Monday–Friday are dispatched the same working day
• Orders placed after 3pm or on weekends are dispatched the next working day
• Orders placed on UK bank holidays are dispatched on the next regular working day

Royal Mail 24 typically delivers within 1–2 working days from dispatch. DPD Next Day delivers the next working day from dispatch. Note: “working days” exclude weekends and bank holidays.

Christmas & peak periods

Around Christmas and Black Friday, delivery times can be longer due to Royal Mail and DPD network volumes. We publish updated cutoff dates on this page in the run-up to each peak period. populate with specific dates closer to peak

Discreet packaging

All Haze CBD orders are shipped in plain, unbranded outer packaging. The exterior of your parcel contains no reference to CBD, vaping, or our brand name. The sender address shows HAZE CBD, Bradford or our dispatch courier service — not the product category.

Inside the outer packaging, your products are presented in their standard branded packaging.

If you’d like additional discretion (for example, gift orders or shared delivery addresses), you can leave a note at checkout and we’ll do our best to accommodate.

Countries we ship to

We currently ship to:

UK & Channel Islands

• England, Scotland, Wales, Northern Ireland — full service
• Jersey, Guernsey, Isle of Man — Royal Mail tracked, 2–4 working days

International

International CBD shipping is restricted by destination country regulations. We currently ship to:

• EU countries: verify list of permitted EU countries with shipping team
• Other destinations: verify

Tracking your order

Once your order is dispatched, you’ll receive a confirmation email containing:

• Your tracking number
• A link to the courier’s tracking portal (Royal Mail or DPD)
• Estimated delivery date

If you have an account with us, you can also view tracking from your order history.

DPD orders include a 1-hour delivery window notification on the morning of delivery, and you can reschedule, redirect to a neighbour, or leave safe delivery instructions via the DPD app.

Delivery issues

My order is late

If your order hasn’t arrived within the expected timeframe, please first check the tracking link in your dispatch email. Royal Mail and DPD do occasionally have network delays, particularly around bank holidays.

If 7 working days have passed since dispatch and your order still hasn’t arrived, please contact us with your order number and we’ll investigate.

My order arrived damaged

We pack carefully but occasionally couriers cause damage in transit. If your order arrives damaged:

1. Photograph the damaged outer packaging and the affected products before unpacking further
2. Contact us within 48 hours of delivery at sales@hazecbd.co.uk or via our contact form
3. Include your order number and the photographs
4. We’ll arrange a free replacement or refund, depending on stock

My order is marked as delivered but I haven’t received it

This occasionally happens with Royal Mail and DPD. Check:

• With neighbours and other household members
• Any safe drop locations you’ve previously specified
• The courier’s confirmation message — it sometimes includes a photo of the drop location

If you still can’t locate the parcel after 24 hours, contact us and we’ll open an investigation with the courier.

Bulk & trade orders

For wholesale orders, retail enquiries, or bulk purchases over £500, please email sales@hazecbd.co.uk or call 0333 2422 723. We offer trade pricing, pallet delivery options, and account terms for qualifying B2B customers.